Vidense Terms of Use

1. Provider and scope

Vidense is provided by Apptheism, Fischmarkt 17, 78462 Konstanz, Germany (referred to as “Vidense”, “we”, “us” or “our”). Full contact details are available in the Legal Notice.

These Terms apply to the Vidense website, web app and native Vidense apps. Any terms supplied by a user apply only if we expressly accept them in text form.

2. Service

Vidense is a paid, AI-assisted video analysis service. Subject to technical availability, it can process lawfully public video links and video files supplied by the user.

Results may include a compact overview, chronological chapters, timestamps, content-specific detail sections and, where offered and lawful, a transcript. Content, structure and depth depend on the type, image, audio, language, quality and duration of the video. No specific result section or minimum number of insights is promised.

3. Account, minimum age and contract formation

A personal account is required for paid features. Account information must be accurate and current, and login credentials must not be shared.

Vidense is not directed to anyone under 18. Users must be adults and legally capable of entering into a contract. This contractual age limit is separate from an app store's technical age rating.

A subscription or top-up contract is formed through the purchase flow shown at checkout and with the contracting party identified there. The Terms displayed during sign-in or purchase become binding through active acceptance. We record the version, time and access channel of that acceptance.

4. Rights in inputs and permitted use

Lawfully public, technically supported video links may be analysed without proof of ownership. Users must not access private, unlisted, paid, region-restricted or otherwise access-controlled content, or bypass technical protection measures.

By uploading a file, the user confirms that they hold all copyright, usage, personality and data-protection rights required for the upload and automated processing, including any necessary consent from people shown or heard.

Illegal, abusive or harmful content, automated bulk requests, attacks, limit circumvention, account sharing and use that creates a substitute for a protected original are prohibited. We may reject or stop a request for legal, technical or security reasons.

5. Transcripts and third-party works

A full transcript may be offered for content owned or sufficiently licensed by the user. For third-party protected long-form works, Vidense may restrict transcripts and detail. In particular, the service does not promise a complete dialogue script, screenplay substitute or other replacement for the original.

If there is no intelligible speech, analysis may be visual only or predominantly visual. This is not a defect if the video is otherwise processed as agreed.

6. AI results and professional limitations

Results are generated automatically and may be incomplete, inaccurate, misleading or factually wrong. Check timestamps, names, figures, quotations and conclusions against the original and reliable sources before important use.

Vidense does not provide legal, medical, tax, investment or other professional advice. Decisions with legal or similarly significant effects must not be based solely on a Vidense result.

7. Subscriptions, prices and credits

Vidense has no free plan and no free trial. The price, taxes, term and benefits displayed immediately before purchase are binding. Consumer prices include legally applicable VAT where required.

Each started video minute generally costs one credit. Monthly plans provide 300, 900 or 3,000 credits, depending on the plan. Unused subscription credits may roll over up to twice the plan's monthly allowance and expire no later than the date shown for the relevant credit lot.

Top-ups of 250, 750 or 2,000 credits are available only to active subscribers whose balance is insufficient. Under the current product rule, top-up credits do not expire. Used credits are consumed; mandatory refund and conformity rights remain unaffected.

8. Reservation, consumption and failure

Before an analysis starts, the estimated credits are reserved on the server. The final debit occurs after a verified result is created. If processing ends in a final technical failure before a usable result exists, the reservation is released.

If a user enables channel monitoring, suitable new public videos may be analysed within the monthly limit chosen by the user. An insufficient balance never triggers an automatic top-up purchase.

9. Renewal and cancellation

Subscriptions renew for the period shown in the offer until cancelled. Cancellation generally takes effect at the end of the current billing period. Mandatory rights and the applicable store terms remain unaffected.

Web subscriptions can be cancelled without signing in at /en/cancel or through the subscription-management link in the account. Apple subscriptions are cancelled through Apple's subscription management. Deleting a Vidense account does not automatically cancel a store subscription.

10. Withdrawal, refunds and conformity

Consumers may have a statutory right of withdrawal. Details, time limits and a model form are provided in the Cancellation and Withdrawal notice. Store purchases are also subject to the contracting and refund route shown by the store.

A right of withdrawal does not lapse merely because a digital service is available immediately. Where the law requires express consent, acknowledgement and contractual confirmation for early performance or expiry of the right, these must be obtained separately in the purchase flow. Mandatory conformity and consumer rights remain unaffected.

11. Upload storage and deletion

Uploaded source files are processed only for the requested analysis and are not offered as a permanent video archive. After completion or final failure, they are removed from Vidense object storage and temporary AI-provider storage as soon as reasonably possible; the technical backstop is no more than 24 hours.

Analysis results and, where offered, transcripts remain in the account until deleted by the user, the account is deleted, or another mandatory legal or contractual period applies. See the Privacy Policy for details.

12. Sharing and exports

Results are private to the account by default. A user who activates a public share link or exports and publishes a result is responsible for the required rights, the recipient group and any personal data included.

A public share can be disabled. We cannot retrieve copies already downloaded or redistributed by third parties.

13. Availability and changes

Sources, formats, regions or content may be unavailable because of technical limits, provider rules, sanctions or legal requirements. Maintenance, security work and product development may temporarily restrict features.

We may amend these Terms prospectively where there is an objective reason and the contractual balance is not shifted unfairly. Material changes will be announced in reasonable time and may require renewed acceptance.

14. Liability

We remain fully liable for intent and gross negligence, injury to life, body or health, product liability, and any guarantee we expressly give. For slight negligence affecting an essential contractual duty, liability is limited to typical, foreseeable loss to the extent permitted by law.

Mandatory consumer rights, claims under data-protection law and other liability that cannot legally be limited remain unaffected. Users remain responsible for their inputs, rights checks and review of AI-generated results.

15. Termination, governing law and disputes

The account can be deleted in Settings. Personal profile data and linked content are removed as described in the Privacy Policy; legally retained billing and audit data may remain in pseudonymised form. Account deletion, subscription cancellation and withdrawal are separate actions.

German law applies, excluding the UN Convention on Contracts for the International Sale of Goods. For consumers, this choice does not remove mandatory protection under the law of their habitual residence. Statutory places of jurisdiction remain unaffected.

We are neither willing nor obliged to participate in dispute resolution proceedings before a consumer arbitration board.